Staffer: Representative Smith’s office, how may I help you?
YOU: Hi, my name is [NAME] from [CITY] in the [Representative’s district/Senator's state]. I’m calling about [state the issue; for example, "the need to protect funding for multiple sclerosis research].
Staffer: Thank you for calling. What bill number are you referring to?
YOU: This is an appropriations issue. Please tell the [Representative/Senator] to [state your request; for example: protect funding for MS research through the Congressionally Directed Medical Research Programs (CDMRP) and at the National Institutes of Health (NIH).] This is important to me because [state why; for example: I live with multiple sclerosis and research funding both through the CDMRP and the NIH helps us better MS, develop more and better treatments that modify the disease course and manage MS symptoms and will one day, help us find a cure.]
Staffer: I'll convey your message.
YOU: Do you know where the [Representative/Senator] stands on [the issue; for example: MS research funding]?
Staffer: The Senator has long been supportive of MS research funding.
YOU: Please tell the [Representative/Senator] thank you and to please continue supporting [the issue; for example: MS research funding].
Staffer: I will. Thank you for calling.