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Office of Citizen Services
Guides citizens through the human service delivery system and provides consumers information on and/or referrals to human service providers in all 100 North Carolina counties through the NCDHHS Care Link Information and Referral Service.

Assists with problem resolution for concerns or complaints regarding services that NCDHHS oversees or administers through the department’s Ombudsman Program. You may reach the NC Care Link, Monday-Friday, except state holidays by calling 1-800-662-7030