Volunteer Job Description
Department: Chapter Programs & Services
Title: Computer Outreach Program Technical Support Volunteers
Reports to: NH Community Program Coordinator
Location: Chapter wide
Position Summary:
Technical Support Volunteers needed for new program that provides laptops and computers to individuals with MS that are restricted to their homes or live in long-term care and do not have access to a computer or internet.
Responsibilities/Duties:
- Refurbish donated computers to meet program needs; install software
- Delivery and setup of new computers to client’s homes
- Provide overview of basic computer operations to client upon delivery
- Follow up with recipients of the equipment by providing virtual tech support via Skype, email, website and phone calls
Qualifications:
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An IT background is helpful but not required. The position requires knowledge of the following:
- Windows-based machines
- How to connect a machine to the internet via Ethernet or wireless
- Re-image donated machines with licensed software
- Troubleshoot issues regarding any equipment
- Social media, including Facebook, Twitter and YouTube
- Adaptive/assistive and free software such as Dragon Speech Zoom Text, Skype
- Clean background CORI check
Training/Orientation Provided:
- Training on Computer Outreach Program and overview of computer software to be installed
- Ongoing support provided by programs staff liaison
Time Commitment:
- Will vary depending upon computer refurbishing and delivery needs
- Minimum one year commitment
Benefits:
- Practice technical skills during refurbishing of computers
- Potential for written recommendation from the chapter
- Positive impact on the lives of people affected by MS