Human and Social Services

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Office of Citizen Services
The office helps guide citizens through the human service delivery system and provides consumers information on and/or referrals to human service providers in all 100 North Carolina counties through the NCDHHS Care Line Information and Referral Service. The office also assists with problem resolution for concerns or complaints regarding services that NCDHHS oversees or administers through the department’s Ombudsman Program. You may reach the NC Care Link, Monday-Friday, except state holidays by calling 1-800-662-7030.

Division of Mental Health
The Division of Mental Health is a state agency that regulates all mental health services throughout NC. It also provides a listing of community mental health centers. To reach the Administrative Office call 919-733-7011.

NC Department of Social Services
The Department is responsible for work first for families, child protection services, emergency assistance, energy assistance, and a variety of other programs. Contact your local DSS office to apply for Medicaid.