EVENT SPECIFIC TOPICS
Why have I not received anything in the mail?
Event items are mailed out bimonthly, you may also have registered to receive your event materials through e-mail. Please contact us at 216-503-4183 for additional concerns regarding the mailing of materials.
How much do I have to raise to receive a Walk MS Event T-shirt?
You must turn in at least $125 by the day of the event to receive an official Walk MS Event T-shirt.
How long do I have after the Walk to turn in money?
Donations for the Walk MS event can be turned in long after the event is over. However, for donations to count toward a prize they must be received by June 30, 2012 and to be part of the Top 100 Club, donations must be received by July 30, 2012 as well.
Can I bring my dog to the walk?
With the exception of Akron, Columbus and Cleveland, dogs are welcome at the Walk (trained service dogs are permitted). Please note - dogs are welcome at North Canton, but not on the pathway.
How can I move a donation?
Participants can’t move donations. To have money/donations moved from one location to another, please contact us at 216-503-1902.
How do I change my Username and/or Password?
Once logged into your Participant Center, click on the link at the top of the page "Edit Your Profile". You will then be able to change your contact information, e-mail address, username and password.
How do I change my fundraising goal?
Once you are logged into your Participant Center, your goal along with your progress is displayed at the top of the page. You can change your fundraising goal by clicking the "change" link and entering the new goal.
How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal.
How can I see who has donated to me?
Once you have logged into your Participant Center, click on the Progress link at the top of the page. You will then be able to see your Donation History.
Why does my name not appear on the team roster and can't be found when searched for?
By default, a Personal Page is public, meaning your name will appear in the participant search list and on your team's roster. Also, anyone accessing the site will be able to support you. When you go to your Personal Page, at the top of the page you will see if your page is public or private. Setting your Personal Page to private means your name will not appear in the participant search list or team roster and only people you personally invite will be able to support you.
To change your Personal Page from private to public, go to your Participant Center and click on the Personal Page link at the top of the page. Then click the "edit" link and then change from private to public. If you still have problems contact Matt Faulkner at 614-515-4629.
How do I enter gifts received offline?
Once logged in to your Participant Center, click on the "Progress" link at the top of the page. You will then see a button on the right that says "Enter a new gift". This will open the page where you can enter any donations received offline. Please note, that the donor's mailing address is required.
Don't see the answer you need? Contact us at 216-503-4183.