Frequently Asked Questions
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I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at karen.moore@nmss.org or 419-897-9533. -
How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again. -
How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe. -
Where can I get a Walk MS Donor Tracking Sheet & other fundraising packet materials?
Donor Tracking Sheets and many other helpful documents can be found at the Walk MS Download Center -
Why have I not received anything in the mail?
Event items are mailed out weekly. BUT if we have an email on file for you, your Walk MS fundraising packet would have been sent electronically. Check the “Thank You for Registering – Fundraising Packet Attached” email for materials. If you did not receive that email or would like fundraising packet mailed to you, please contact us at 419-897-9533 option 2. -
How much do I have to raise to receive a Walk MS Event T-shirt?
Minimum required is $100 to receive a commemorative Walk MS T-shirt. Fundraising can be done on-line, turned in at your Walk MS event, and/or by the pledge deadline of May 31, 2012. Additional prize levels are available starting at $250, click here to see options. -
How long do I have after the Walk to turn in money?
Donations for the Walk MS event can be turned in long after the event is over. However, for donations to count toward a prize they must be received by May 31, 2012. Individual & Team awards such as membership in Golden Toe” Top Fundraisers” Club, Mission Possible, & Top Rookie will be based on donations received by May 31, 2012. -
Can I bring my dog to the walk?
Dogs are welcome at the OUTSIDE areas of the Walk MS events but are NOT allowed inside any of the indoor facilities where registration, food, & festivities take place. (Trained service dogs are permitted) -
I’m bringing my kids, do they need to register?
Children are welcome to join you at the Walk MS event! If your children are fundraising to earn prizes or rewards such as Sole Survivor shirt, they must be registered. If they are just joining you at the Walk MS event but are NOT fundraising or earning rewards, please complete the “Child Waiver” with their name & age located on the back of YOUR “Speedy Registration Form”. -
What is a Golden Toe Club?
Golden Toe Club has just one requirement for membership – to raise at least $500 or more at the previous year’s Walk MS event. Club members receive a golden cap or jacket in their initial year of membership and a “year pin” for each additional year of membership. Plus additional perks such as “no-waiting” registration at Toledo Walk MS, VIP parking, & invitation to participate in Ceremonial Start. Set your goal today to become a Golden Toe! -
How can I move a donation?
Participants can’t move donations. To have money/donations moved from one location to another, please contact us at 419-897-9533 / 1-800 344-4867 option 2 or karen.moore@nmss.org. - I aM a Survivor a NEW honor for Walk MS participants who have MS; these participants will receive a T-shirt courtesy of Dave’s Running Shop.
- The “Sole Survivor” Club has been changed to “Champions for MS” & recognizes participants of 4 or more years. Champions 4 MS members will receive a memento at event.
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What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center. You will be able to customize images, text and the style/color layout of the page. -
By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. -
How do I change my personal fundraising goal?
First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes. -
How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal. -
How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated. -
How can I see who is on my team?
Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member. -
What is a team message?
Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message. -
What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.