MS knows no timetable – this is why we offer support when you want and need it.
The MSFriends program connects you with volunteers living with MS. The common bond of living with MS creates a unique connection. MSFriends volunteers complete a rigorous screening and training program and are focused on the needs of those who call for support.
What are the benefits of an MSFriends peer relationship?
- Having someone who knows first hand what it is like to live with MS to talk with and share your story. MSFriends is there to help you deal with the changes brought about by MS.
- Having a sounding board for good decision-making and problem solving.
- MSFriends is just a telephone call away ― ready to help you.
- MSFriends has a call-back service for family members of those living with MS. Leave a message with the volunteer who answers and a trained volunteer who also has a family member with MS will call you back to provide support.
Call the MSFriends helpline at 1-866-673-7436. All of your conversations are confidential.
Please note – Our goal is to answer every call at the time it comes in. However, MSFriends is a network of people living with MS. While we are trying hard to serve everyone as quickly as we can, there may be times when an MSFriends volunteer is not able to immediately answer your call. When that happens, you will hear a recording in which we will ask you to please leave a message. If that happens, please leave your name and complete phone number with area code and an MSFriends volunteer will contact you within 24 hours. You may also call back after waiting a little while. Again, any and all information you leave is kept confidential. We are working hard to build our capacity so that every call is answered at the moment it is received, and we appreciate your understanding while we grow.
How can I volunteer for MS Friends?
The qualifications to be an MS Friends volunteer include:
- Personal relationship to MS (person with MS, partner or family member of a person with MS)
- Strong listening and communication skills; empathetic listener
- Knowledge of and access to Internet/e-mail technologies and equipment (high speed internet access is required)
- Dedication to the mission of the National MS Society and a desire to make a difference for those living with MS.
- Ability to manage emergency situations calmly
- Available to volunteer a minimum of five hours per week
If you meet these qualifications and are interested in learning more about volunteering for MSFriends, please contact the program manager at OnlinePeers@nmss.org.
The MS Friends program is made possible by the generous support of Teva, Genzyme, Genentech, Acorda Therapeutics and Bayer Healthcare.